ixbet Privacy Policy
ixbet is committed to protecting the security and privacy of your personal information — read this policy for details on how your data is managed.
1. Introduction & Scope
ixbet ("we", "our", "platform") operates an online betting and casino service for users in Bangladesh. When you use our website, register, or use our services, you are considered to have agreed to the terms of this privacy policy.
This policy explains what types of information ixbet collects, how that information is used and stored, when and with whom it may be shared, and what steps we take to protect your information. This policy applies only to ixbet's own website and services; it does not apply to third-party websites or services.
We believe your personal privacy is a fundamental right. That is why ixbet manages your information while maintaining the highest security standards. Through SSL encryption and modern security methods, we ensure that your sensitive information remains protected.
2. Information We Collect
ixbet may collect your information in various ways. The types of information collected and the purposes are described in detail below.
2.1 Information You Provide Directly
When you create an account on ixbet or use our services, we may collect the following information:
- Full name and date of birth (for age verification — confirming 21+ years)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment-related information (bKash, Nagad, Rocket, or Upay account numbers)
- National ID card or passport information for identity verification
- Banking and transaction history (within the platform only)
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device location
- Browser type, version, and operating system
- Pages visited and session duration
- Referral URL (the website you came from to reach our site)
- Information from cookies and web beacons (see Section 6 for details)
2.3 Information Received from Third Parties
In some cases we may receive information from third parties, such as payment processors (bKash, Nagad, Rocket, Upay), fraud prevention services, and identity verification agencies. This information is used solely to improve your account security and the quality of our services.
3. Purposes for Using Information
ixbet uses your personal information only for specific and legitimate purposes. We may process your information for the following reasons:
3.1 Service Delivery & Operations
- Creating, managing, and securing your account
- Processing deposit and withdrawal transactions
- Maintaining betting and gaming history
- Providing bonuses and promotional offers
- Determining VIP program benefits
3.2 Security & Regulatory Compliance
- Account identity verification and age confirmation (21+)
- Preventing fraud, money laundering, and other illegal activities
- Implementing responsible gaming policies
- Resolving disputes and meeting legal obligations
3.3 Communication & Support
- Sending important account-related notifications
- Providing customer support via live chat and email
- Payment transaction confirmation messages
- Security alerts and account activity notifications
3.4 Service Improvement
- Analyzing and improving user experience
- Resolving technical issues on the platform
- Planning new games and services
4. Disclosure & Sharing of Information
ixbet does not sell your personal information to third parties. However, we may share information on a limited basis in the following circumstances:
4.1 Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services. All such partners operate under strict confidentiality agreements and may use information only for the purpose of providing the specified service.
4.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. Such disclosures are always limited to the legal framework.
4.3 Business Restructuring
In the event of a merger, acquisition, or asset sale, your information may be transferred. In that case, we will provide you with advance notice and the protections in this privacy policy will continue to apply.
4.4 With Your Consent
Outside of the circumstances described above, we will not share your information without your explicit consent.
5. Data Security Measures
ixbet uses industry-standard security technologies and practices to protect your information:
- SSL Encryption: All communications on our website are protected by 256-bit SSL encryption, which prevents unauthorized access while your information is in transit.
- Password Hashing: Your password is never stored directly — industry-standard hashing algorithms are used.
- Access Controls: Only authorized staff may access your information, and only as required for their specific role.
- Security Audits: Regular security assessments and vulnerability tests are conducted.
- Data Backup: Data integrity is ensured through secure, encrypted backup systems.
Please note that no method of data transmission over the internet or electronic storage is completely secure. While we make every effort, we cannot guarantee absolute security. It is therefore your responsibility to keep your password confidential and to notify us immediately of any suspicious activity.
6. Cookies & Tracking Technologies
The ixbet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
6.1 Types of Cookies We Use
- Essential Cookies: Required for login sessions, security verification, and core site functionality.
- Functionality Cookies: Used to remember your preferences, language settings, and other personalized experiences.
- Analytics Cookies: Used to understand how the site is used, which helps us improve our services.
6.2 Cookie Controls
You can control or reject cookies by changing your browser settings. However, disabling some cookies may cause certain ixbet features to not work properly. Essential cookies remain active at all times as they are necessary for the site's basic functions.
7. Data Retention Period
ixbet retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- All relevant information is retained for as long as your account remains active.
- After an account is closed, information may be retained for a specified period for legal, regulatory, or dispute resolution purposes.
- Financial transaction records are retained in accordance with applicable financial regulations.
- Security logs are retained for a limited period.
Once the designated retention period ends, your information is securely deleted or anonymized.
8. Your Rights
As a user of ixbet, you have the following rights over your personal information:
8.1 Right of Access
You may request to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.
8.2 Right of Correction
If the information we hold is incorrect or incomplete, you can have it corrected. Many details can be updated directly from your account settings, or you can submit a request to our support team.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, we may be required to retain some information for legal obligations or legitimate business reasons.
8.4 Right to Object to Processing
For marketing communications, you may opt out at any time. Communications necessary for account management and security will continue.
9. Protection of Minors
ixbet's services are intended only for individuals aged 21 years or older. We do not knowingly collect or process personal information from anyone under the age of 21.
Age verification is mandatory at the time of registration. If we learn that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10. International Data Transfers
In some cases, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure:
- Applicable data protection laws are being complied with
- The receiving party is providing adequate protection
- Encryption is being used during the data transfer
- Contractual safeguards are in place
11. Changes to This Policy
ixbet may update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:
- For significant changes, a notification will be sent to your registered email
- A clear notice will be displayed on the website
- The "Last Updated" date at the top of the page will be changed
If you continue using the platform after changes are made, it will be assumed that you have accepted the updated policy. We therefore recommend checking this page regularly.
12. Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our customer support team is available 24 hours a day, 7 days a week in both Bengali and English.
24/7 instant support — click the chat icon on the platform
[email protected]
We take your complaints seriously and will work to resolve them as quickly as possible. For privacy-related complaints, we will conduct a full investigation and inform you of the outcome.
See the related pages to learn more
Read the pages below for a full understanding of ixbet's policies.